women's holistic health clinic & training

We appreciate that you’ve chosen us for your treatments. To provide the best service possible to our clients we have implemented the following policies. 

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When becoming a client of Alina Holistic Health, you agree to abide by our Terms & Conditions of Business.

Prices are correct at the time of publication and are subject to change without notice.

We will endeavour to respond to your email enquiries within 24 hours wherever possible.

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Cancellation Policy

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• 24-hour notice is required if you need to cancel or change your appointment, otherwise, the late cancellation costs as laid out below will be charged.

• If we receive less than 24-hours notice, we will endeavour to fill your appointment with another client and if we are successful your payment will be used to secure your next appointment or refunded.

• If we receive less than 24-hours notice and we are not able to fill the slot, then you will incur a charge of 100% of the full treatment value.

• If you fail to show up for the appointment, your treatment(s) will be charged at full cost.

• If part of a booking is cancelled or changed after arrival, the full cost of the treatment(s) as booked will remain payable upon departure. 

• We understand that emergencies can arise and illnesses do occur at inopportune times. If you have a fever, a known infection, or have experienced vomiting or diarrhoea within 24-hours prior to your appointment time, we request that you cancel your session. Inclement weather may also result in the need for late cancellations. We will do our best to give advance notice if we are closing or need to cancel due to bad weather and we ask you to do the same. Please do not risk your own safety trying to make your appointment. Late cancellation due to emergency, illness, or inclement weather will generally not result in any missed session charges, but this is determined on a case-by-case basis.  ​

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How To Change Your Appointment Or Cancel

 

• Changes should be made either by text message at 07479 822 849 or via email at alinaholistichealth@gmail.com

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Gift Vouchers And Pre-Paid Vouchers Policy

 

• Gift Vouchers and Prepaid Treatments are Non-refundable and cannot be combined with any other offer. 

• Please check the expiry date on prepaid treatments or vouchers. 

• You need to advise & present the gift certificate or discount voucher at the time of booking, and Alina Holistic Health has the right to reject any booking if the voucher is not presented.

• Vouchers cannot be redeemed for cash, sold or transferred.

• If you cancel or reschedule your booking within 24 hours, Alina Holistic Health has the right to forfeit the gift certificate or voucher.

• All our vouchers are valid for 6 months from the date of purchase. 

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Package Bookings / Course of Treatment Policy

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• Package bookings or courses of treatment are designed to help you save money where more than one or two sessions are indicated/desired.

• Payment must be made in advance and bookings will need to be redeemed no more than 4 weeks apart. 

• Package bookings or courses of treatment are Non-refundable and cannot be combined with any other offer. 

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​Late Arrival Policy

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• Please arrive at least 5-10 minutes prior to your scheduled treatment to avoid reduced treatment times. 

• If you are running late you may have your treatment time shortened or rearranged to avoid inconvenience caused to other clients on our schedule. If you are more than 15 minutes late we may not be able to carry out your service and full cost will be charged.

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Inappropriate Behavior Policy

 

• Massage therapy is for relaxation and therapeutic purposes only.

• There is absolutely No sexual component to massage whatsoever. Any insinuation, joke, gesture, conversation, or request otherwise will result in immediate termination of your session and a refusal of any and all services in the future.

• You will be charged the full-service fee regardless of the length of your session.

• Depending on the behavior exhibited we may also file a report with the local authorities if necessary.

• Treat your therapist with respect and dignity and you will be treated the same in return.

 

Special Conditions Policy

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• Please notify us at the time of your booking if you have high blood pressure, special physical or medical conditions, diabetes or are pregnant. 

• If you are pregnant, you must inform us and may wish to avoid booking treatments that involve the use of essential oils. Massage treatments are not recommended during the first three months of pregnancy. 

• All clients will be asked to complete a brief questionnaire upon arrival designed with their well-being in mind.

• Please advice of any nut or other allergies.

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Access Policy

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• Please note, that we have quite steep stairs to access the treatment rooms.

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Insurance and Professional Status Recognition

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• Professional Indemnity, Public Liability & Medical Malpractice Insurance by Westminster Insurance.

• Full Member of the FHT- Federation of Holistic Therapists.

 

Minors Policy

 

• Clients under the age of 18 must be accompanied by a parent or legal guardian during the entire session. Informed written legal consent is required also.

 

​Your Client Record Form

 

• You agree to keep your personal record held by the clinic updated with your full contact details – which will enable us to contact you in the event of any change relating to your appointments. Where possible, please provide both landline and mobile telephone numbers and a valid e-mail address.​​​

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Mobile Phones

 

• In the interest of your comfort, please, refrain from using a mobile phone and ensure it is switched off, or on silent for the full duration of your time at the clinic.

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Payments 

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• Preferred payment methods are Debit/ Credit Card or by BACS.

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​​​​​​​Disclaimer

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The treatments, received at Alina Holistic Health are intended for general purposes only and are not intended to be a substitute for professional medical treatment for any condition, medical or otherwise, that clients may have.

Clients will fully indemnify and hold harmless Alina Holistic Health, its holding company(ies), affiliates, subsidiaries, representatives, agents, staff and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees ( on an indemnity basis) arising out of or in connection with the treatments.