Cancellation Policy

24 hours notice is required if you need to cancel or change your appointment, otherwise the late cancellation costs as laid out below will be charged. If we receive less than 24 hours notice, we will endeavour to fill your appointment with another client and if we are successful your payment will be used to secure your next appointment or refunded. If we receive less than 24 hours notice and we are not able to fill the slot, then you will incur a charge of 100% of the full treatment value. If you fail to show for the appointment, your treatment(s) will be charged at full cost. If part of a booking is cancelled or changed after arrival, the full cost of the treatment(s) as booked will remain payable upon departure. We understand that emergencies can arise and illnesses do occur at inopportune times. If you have a fever, a known infection, or have experienced vomiting or diarrhea within 24 hours prior to your appointment time, we request that you cancel your session. Inclement weather may also result in the need for late cancellations. We will do our best to give advance notice if we are closing or need to cancel due to bad weather and we ask you to do the same. Please do not risk your own safety trying to make your appointment. Late cancellation due to emergency, illness, or inclement weather will generally not result in any missed session charges, but this is determined on a case-by-case basis. ​